At Prince, we seek to be consistent in our relationships. Whether they be between employees or between us and our customers, we strive for each relationship to be conducted according to these same guiding principles, our five Core Values. At Prince, our Core Values aren’t just words we say. They define our culture. We incorporate them into decisions daily and ask our employees to utilize them as a guide for their work. These are the Five Core Values that guide us.
“It is amazing what you can accomplish if you do not care who gets the credit.” Harry S Truman
We ask our employees not to primarily think about their own personal gain or notice, but that they rather consider the customer and what meets their needs. We strive to operate the same way as an organization, putting our customers’ needs before our own. Trying to develop partnerships over time requires some amount of selflessness but it allows our customers to know that we have their best interests at heart. At Prince, our selflessness allows our customers to know we care.
“Most people spend more time and energy going around problems than in trying to solve them” Henry Ford
We face problems every day, we don’t run from them. Ignoring them doesn’t help our customers and it perpetuates a culture of disregarding issues, expecting someone else to address them. We ask all members of our staff to approach problems with the mindset of solving them. We identify problems, discuss solutions and solve them, fostering a culture of solutions, an environment where problems are not obstacles but rather opportunities.
“Be stubborn about your goals, and flexible about your methods” Anonymous
Flexibility is key to adapting to situations. At Prince, we desire a culture of flexibility as it presents the best possible environment to meet customer requirements. We ask that our staff be flexible, to adapt to issues in the moment. This flexibility allows for continuous improvement, acknowledging that our present state can always be bettered. Whether it be an office employee pitching in to help package something or a willingness to work overtime, flexibility in approach allows us to meet our customers' needs more effectively.
“Ethics is knowing the difference between what you have a right to do and what is right to do” Potter Stewart
Doing the right thing is easy to say but is not always the easiest thing to do. At Prince, making a commitment to state that one of our five core values is to be ethical is a testament to our commitment to doing things the right way. We want our customers and our team members alike to know that an ethical approach to good business is a non-negotiable standard.
“Focus on something the customer wants, and then deliver it” Sam Walton
What did the customer ask for? That is the most common question asked at Prince. Our customers are our lifeblood. Maintaining our focus on them allows us to realize that our customers are not after just a quality part on time but to realize and acknowledge all the subtle nuances and needs unique to each of them. Customer focus isn’t just a term for us, it’s a culture.